In the 35 years that Bill Bondy has been in the trucking business, he has made a career out of finding under-served markets and filling the void. Six years ago, his DMR Truck, Inc. decided to specialize in serving brokers, exclusively.

    "We run our business on the basis that third parties are our customers, just the same as other carriers have retail customers," said Bondy in an interview from the Newmarket, Ontario headquarters of the international truckload service.

    "We know what brokers want and need for their customers, and we provide it," stated Bondy. "When we pick up, we notify. When we deliver, we notify. When we get the bill of lading and proof of delivery, we notify. If there is a problem, we notify. The third party is never in the dark. They can get information back to their customers immediately. They don’t have to waste time calling and checking. It’s easier for all of us."